AT&T announces billing credits for customers affected by wireless outage

AT&T will award billing credits to consumers impacted or potentially impacted earlier this week by a significant wireless outage because of the disruption, the company said late on Saturday.

AT&T, whose 5G network covers around 290 million people across the United States, grappled with interruptions to its service for more than 10 hours on Thursday.

AT&T restored wireless service late on Thursday, saying it believed the issue had been caused “by the application and execution of an incorrect process used as we were expanding our network.”

AT&T said on Saturday it was crediting impacted consumers for the average cost of a full day of service.

“We recognize the frustration this outage has caused and know we let many of our customers down,” the company said. “We’re also taking steps to prevent this from happening again in the future.”

A company spokesperson was unable late Saturday to offer an estimate of how many customers were impacted by the outage. Reuters