BECIL selected by TRAI to audit systems

Broadcast Engineering Consultants India Ltd. (BECIL) has been selected by TRAI for conducting audits to ensure that cable TV and DTH companies are complying with its new regulatory norms. The Authority has pulled up a number of operators – both Cable TV and DTH service providers – for violation of rules, as it acted on consumer complaints pertaining to specific offerings, grievance redressal helplines, and arbitrary migration of subscribers with valid long-term packs to new plans. The audit planned by TRAI will look at multiple aspects including subscriber management system and billing, and also determine whether consumers are indeed getting their choice of channels, be it bouquets or a la carte.