GatesAir Names Foccus Digital as the Authorized Service Provider in Brazil

GatesAir has expanded its partnership with Foccus Digital in Brazil to encompass all in-country support and service needs. As GatesAir’s longtime distribution and systems integration partner, Foccus Digital will now exclusively handle responsibilities across product repairs, spare parts management, field service, and post-sales support, ensuring accelerated response times to all customer service needs. In preparation for its expanded role, Foccus Digital has opened a new service lab at its Sao Paolo headquarters to test and service TV/radio transmitters and Intraplex networking gear. Foccus Digital has also hired several GatesAir engineers that formerly handled these responsibilities in Brazil, ensuring a professional team with intimate knowledge of GatesAir product design and operation. The Foccus Digital team recently traveled to GatesAir’s Quincy, Illinois manufacturing center for training and certification, and soon after opened its dedicated lab for GatesAir service and spare parts management. Foccus Digital has since received GatesAir’s approval to maintain all Master Service Contracts for GatesAir customers in Brazil.