Saudi Telecom selects JDSU for IPTV monitoring solution

After evaluating a number of competitive bids, Saudi Telecom (STC) has selected JDSU to provide a comprehensive IPTV end-to-end service assurance solution. The solution will give STC the visibility to proactively detect and resolve IPTV service and network quality issues which will help speed repair times and ensure higher Quality-of-Service (QoS) for subscribers.

The JDSU IPTV solution was also selected by STC for its ability to effectively reduce the complexity involved in assuring IPTV service end-to-end. The solution consolidates all troubleshooting software and hardware elements and offers an easy to access, efficient view of key performance indicators (KPIs) to identify service-affecting issues throughout the entire IPTV network.

“As we face high expectations for delivering quality IPTV services, we saw the need for a much more comprehensive test and measurement solution to help keep customer satisfaction high while also reducing operational costs,” said Eng. Maziad Al-Harbi, STC general manager, Network Services Solutions. “JDSU’s IPTV solution was a winning combination – including JDSU’s successful IPTV installations, flexibility, intimate knowledge of video MPEG protocol, strong OSS experience and consultancy expertise.”

“With more consumers switching to IP-based television and video on demand, expectations for quality are higher than ever,” said Tom Smith, senior vice president in JDSU’s Communications Test and Measurement business segment. “JDSU is proud to provide an IPTV solution that combines effective scalability and exceptional quality of service to STC at this exciting stage of their IPTV service launch.”

The solution for STC is comprised of several products/services:

• JDSU NetComplete® Home Performance Management (PM) – enables multi-play service providers to extend their service assurance capabilities into the home providing full Quality-of-Service (QoS) and Quality-of-Experience (QoE) reporting independent of access technologies used. NetComplete Home PM uses a standards-based methodology which enables flexibility, scalability and manageability of the solution.
• JDSU MVP-200 – monitors all programs simultaneously, without scanning, and allows engineers to perform detailed troubleshooting of a selected stream or program without any interruption to monitoring.
• The Observer RPM 400 (by Volicon) – eliminates manual, visual channel inspections, which is typically an expensive and time-consuming task. Observer RPM provides QoE analysis by automatically scanning all channels via post-set top box (STB) monitoring, logging and troubleshooting.
• JDSU will also provide integration and customization of third party products as well as consulting, project management, product maintenance and training services.
• By implementing the newest and most advanced technologies, STC is able to continuously upgrade its systems and introduce new and innovative services that fulfill the aspirations and expectations of its customers.

Telecoms